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Plain Terms For Opening Your Account

We keep the rules for your ongmari account in plain language — what you agree to the moment you deposit through Touch 'n Go eWallet, Boost or GrabPay, and what happens to your data after that.

Account TermsData HandlingPayment PolicyAccess Rules
ongmari Plain Terms For Opening Your Account
DATA AND ACCESS

How We Handle Your Account Data

We store only the account details needed to run deposits, withdrawals and support — your name, contact details and payment references from Touch 'n Go eWallet, Boost or GrabPay transfers. Session cookies keep you logged in between pages; we don't pass that data to outside advertisers. Your password and any one-time login code stay tied to your device until you log out. We keep transaction records for as long as an account or payment dispute can reasonably arise, then they're cleared from active systems.

Data We Keep

We hold your registration details, payment references from Touch 'n Go eWallet, Boost or GrabPay, and your activity log, nothing beyond what running your account needs.

Cookies And Sessions

Session cookies keep your login active across the lobby and sportsbook pages; clearing them just logs you out, it doesn't erase your account or balance.

Account Security Steps

We ask for a one-time code at login from a new device and match withdrawal requests against your registered payment name before releasing funds.

Requesting A Change

To correct or remove personal details on file, message us through the account contact form; we verify your identity first, then update the record.

POLICY CONTACT

Where To Ask About Our Terms

Questions about our terms don't need to sit in a general queue. We've set up specific contact paths for policy and data questions, separate from the gameplay support line, so you reach someone who can read your account file and explain the clause you're asking about. Reach out before you dispute a withdrawal — a short message often clears a verification hold faster than a formal complaint.

Live Chat — Policy Queries Open live chat from your account dashboard and pick the policy or data option; an agent pulls up the terms version tied to your account before replying.
Form For Data Requests Send data access or correction requests through the contact form linked on this page; we confirm receipt and reply once we've matched it to your verified account.
Account Verification Desk If a deposit or withdrawal is held for a terms check, the verification desk explains which clause triggered it and what document clears it.

Questions About Our Terms And Your Data

Here's what we get asked most often about how our terms work and what happens to your account details once you register with ongmari.

Yes — message us through the account contact form and we'll verify your identity before removing details we're not required to keep for payment records.

We hold the transaction until the sending wallet name matches your account; this applies to Touch 'n Go eWallet, Boost and GrabPay transfers alike.

We note the update date at the top of this page whenever a clause changes; the version live when you use your account is the one that applies.

Reach the account verification desk through live chat; they'll tell you which clause triggered the hold and what document clears it.

Access depends on local law and is available only where local law permits it.

No — payment references from Touch 'n Go eWallet, Boost or GrabPay are kept for verification and support only, not passed to outside advertisers.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.