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Deposits, Withdrawals and Verification at ongmari

banking is built around the wallets Malaysians already use — Touch 'n Go eWallet, Boost and GrabPay sit at the front of the cashier so your account is funded before a game even loads.

Touch 'n Go eWalletBoostGrabPayDuitNowFPX / Maybank2u
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ongmari Deposits, Withdrawals and Verification at ongmari
ongmari Putting Money Into Your ongmari Account

Putting Money Into Your ongmari Account

Open the cashier from any page inside your account and you will see Touch 'n Go eWallet, Boost and GrabPay listed at the top alongside FPX and DuitNow. Pick the method that matches what is already on your phone. Enter the amount in ringgit, confirm inside your chosen wallet app with your PIN or biometric, and the balance appears in your ongmari

account — no manual reference codes needed when you use a QR-linked wallet. FPX routes through Maybank2u, CIMB Clicks or whichever online banking portal your account uses.

  • Log in and open the cashier — Tap the account icon, select Deposit, and the cashier screen opens with your previously used method pre-selected.
  • Choose your wallet or bank — Select Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. Your choice determines which app or banking portal handles the transfer.
  • Enter the amount and confirm — Type the ringgit amount, tap Confirm, and you are redirected to your wallet app or bank portal to authorise the payment with your PIN.
  • Balance updates in your account — Once the wallet or bank confirms the transaction, your ongmari balance reflects the deposit and you can move straight to the lobby.
PAYMENT METHODS

Payment Options We Support

Every method listed here connects directly to the ongmari cashier. Touch 'n Go eWallet, Boost and GrabPay are the wallet rails most commonly used because they are already on your phone. FPX and DuitNow cover direct bank transfers for those who prefer to keep funds inside their banking app. CIMB Clicks and Maybank2u are both available under the FPX gateway — no separate setup is needed if you already bank with either of them.

Touch 'n Go eWallet Scan the QR or tap through the app to fund your account in ringgit. The same wallet you use for tolls and groceries works here without any additional steps.
Boost Deposit via the Boost app using your stored ringgit balance. Confirm with your Boost PIN and the amount moves to your ongmari account directly.
GrabPay Use your GrabPay wallet balance for deposits. The familiar Grab checkout screen handles the payment so nothing about the flow feels unfamiliar.
DuitNow Send funds using your registered DuitNow ID — phone number or MyKad number — straight from your bank's mobile app or internet banking portal.
FPX / Maybank2u / CIMB Clicks FPX routes your deposit through your chosen bank portal. Maybank2u and CIMB Clicks are both available under this gateway with no extra registration.
ongmari Withdrawing Funds Back to Your Wallet

Withdrawing Funds Back to Your Wallet

Withdrawal requests go through the same cashier panel used for deposits. We route payouts back to the wallet or bank account linked during verification — this keeps the process consistent and reduces the chance of a mismatch. Choose your payout method, enter the amount in RM, and submit the request. Where identity verification is already complete, requests move to processing without an

extra review step. If a document check is still pending on your account, we will prompt you before the withdrawal is queued so nothing sits waiting unnecessarily.

  • Open Withdrawal in the cashier — Inside the cashier, select Withdraw. Your verified payout methods — Touch 'n Go eWallet, Boost, GrabPay or your linked bank — are listed for you to pick from.
  • Enter the withdrawal amount — Key in the RM amount you want to move out. The cashier shows the available balance so you can confirm the figure before submitting.
  • Complete any pending verification — If account verification is not yet done, you will be asked to upload the required document before the withdrawal request is submitted.
  • Request submitted and queued — Once confirmed, the request enters our processing queue. We send a notification to your registered contact when the payout clears.
ongmari Verifying Your ongmari Account

Verifying Your ongmari Account

Account verification is how we keep your balance secure and make sure withdrawals reach the right person. The process asks for a government-issued ID — MyKad is the standard document — and a photo that matches the name on the account. You upload both directly from the account settings panel; there is no email attachment needed. We review submissions and update your

account status once documents clear. Completing verification also removes any withdrawal holds, so it is worth doing early rather than when you are ready to cash out. Your data is handled under our privacy policy and not shared externally.

  • Go to Account Settings and select Verify — Inside your account, find the Verification section. It shows exactly which documents are still required before your account is fully cleared.
  • Upload your MyKad or passport — Take a clear photo of both sides of your MyKad or the data page of your passport and upload the files directly through the portal.
  • Add a selfie if prompted — Some accounts require a selfie to match against the ID photo. The screen guides you on angle and lighting so the check passes first time.
  • Await confirmation — We review submitted documents and update your verification status. You receive a notification once your account is cleared for unrestricted withdrawals.

Your ongmari Banking Questions Answered

These are the questions we see most from Malaysia account holders about deposits, withdrawals and verification. If something is not covered here, our live chat team can check your specific account status directly.

Touch 'n Go eWallet, Boost and GrabPay are all supported. You can also deposit via DuitNow or FPX if you prefer to transfer directly from your bank account in ringgit.

The cashier displays the current minimum for each method when you select it. Minimums can vary between wallet and FPX routes, so check the screen before confirming your amount.

Most wallet deposits reflect quickly, but if your balance has not updated after a few minutes, take a screenshot of your wallet transaction and contact our live chat with the reference number.

Withdrawals are sent back to the verified method linked to your account. If you want to change your payout wallet, contact our support team to update the linked account details first.

We aim to review submitted documents as promptly as the queue allows. Uploading a clear MyKad photo and a matching selfie in one go reduces back-and-forth and speeds up your account clearance.

Check whether your account verification is fully complete — an outstanding document is the most common reason a request sits in queue. Reach out via live chat and quote your withdrawal reference for a status update.
Reference

ongmari Deposits & Withdrawals

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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