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Terms Conditions That Apply to Your ongmari Account

These Terms & Conditions set out the rules that govern every account registered on ongmari, including how deposits via Touch 'n Go eWallet, Boost, and GrabPay are handled, how withdrawals are processed, and what you agree to when you access the lobby.

Account eligibility applies where local law permitsCovers deposits via Touch 'n Go eWallet, Boost, GrabPayApplies to all games, tables and sportsbook marketsSubject to change — last version always published here

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HOW WE OPERATE

Account Security, Data and Your Rights Under These Terms

These Terms & Conditions are not just a formality — they define exactly what ongmari commits to and what you agree to in return. Below is how we handle the areas that matter most to your account.

Account Data Handling

We collect only the account data needed to verify your identity and process payments via Touch 'n Go eWallet, Boost, GrabPay, or FPX. Data is not sold to third parties.

Cookie Use on the Platform

Cookies are used to keep your session active and remember your preferred payment method. You can adjust cookie preferences through your browser settings at any time.

Account Security Obligations

Under these Terms, you are responsible for keeping your login credentials private. If you suspect unauthorised access, contact support immediately — your account can be frozen while we investigate.

Requesting Changes or Closure

To update your registered details or request account closure, submit a written request via email. Pending withdrawals must clear before closure is finalised — Terms clause on settlement applies.

TERMS CONTACT

How to Reach Us About These Terms

If a clause in these Terms & Conditions is unclear, or you believe an action on your account does not reflect what you agreed to, contact our support team directly. We handle Terms-related queries through live chat and email — for account disputes or withdrawal holds linked to Terms clauses, email gives you a written record of the conversation. Players in George Town and across Malaysia can expect a response through the same channels regardless of location.

What These Terms Cover and How They Apply

ongmari Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering an account on ongmari, you confirm that you have read and accepted these Terms & Conditions in full. They apply to every action taken through your account — funding your wallet, placing wagers, requesting a withdrawal, and contacting support. When you add a payment

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method such as Touch 'n Go eWallet or Boost, the transaction is governed by both these Terms and the respective e-wallet provider's own policies. GrabPay transfers are similarly subject to GrabPay's terms on their end, while ongmari's Terms govern what happens once funds reach your account
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balance. We may update these Terms at any time; the revised version takes effect from the date it is published on this page. Continued use of your account after an update constitutes acceptance of the revised Terms. If any clause conflicts with local Malaysian law, the
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lawful clause applies and the remainder of the Terms stay in force. Account use is conditional on your jurisdiction — access is only available where local law permits. We recommend you review this page periodically, particularly before making a large deposit or withdrawal via DuitNow or
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FPX online banking, as settlement and verification rules may be updated to reflect regulatory guidance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms & Conditions

These are the questions we hear most often about the Terms & Conditions on ongmari. Each answer reflects the actual clause in force — not a summary.

We publish the updated Terms on this page the moment a change takes effect. Continuing to use your account after that date means you accept the revised version — so check this page periodically.

All deposits and withdrawals processed through your account — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX — fall under these Terms. Each e-wallet provider's own policies also apply on their side.

Yes. We may suspend or restrict an account if activity breaches these Terms — for example, if identity verification fails or if unusual withdrawal patterns are detected. Contact support to resolve the matter.

Email our support team with your account details, the clause you believe was not followed, and any relevant transaction reference. Written disputes receive a written response and are tracked internally.

We retain account and transaction records for the period required under applicable Malaysian law. You can request a summary of your stored data by contacting support via email before or after closure.

Yes — these Terms govern all product areas: slots such as Mega Gold Slots, live tables like Live Roulette, the sportsbook covering English Premier League markets, and crash games including Crash Game

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