Reference

How ongmari Handles Your Personal Information

This page sets out exactly what information ongmari collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost or GrabPay, or contact our support team — and how we keep that information secure.

Account data protectedNo third-party data sellingCookie controls availableData request accessMalaysia-applicable policy
Explore the Lobby Read FAQ
ongmari How ongmari Handles Your Personal Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. You can reach us through any of the channels below and we will get back to you through the same channel.

Team online

Live Chat

Open the chat widget inside your account. Use this for quick data questions, correction requests or to flag anything that looks wrong on your account record.

Email Support

Write to our support address for formal data requests. Include your registered account email so we can verify it is you before we action anything.

Account Settings

Some data preferences — like cookie settings and marketing communications — can be adjusted directly inside your account dashboard without contacting us.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security at ongmari runs at the account level — not just at the network edge. SSL encryption covers every session, including your payment steps when you fund your account through Boost or GrabPay. We apply access controls so only the staff roles that need your data to do their job can see it. Retention periods are tied to account status: active account data is kept for as long as your account is open, and closed account data is held only as long as required for transaction record-keeping under applicable rules. Players in George Town and elsewhere in Malaysia can request a data summary at any time through live chat.

SSL Encryption

Every page load and payment step — including Touch 'n Go eWallet deposits — runs over SSL. Your session data is not transmitted in plain text at any point.

Cookie Controls

We use cookies for session management and to remember your login state. You can review and limit non-essential cookies through the cookie settings panel in your account.

Data Retention

We keep your account data while your account is active. Once closed, we retain only what is needed for transaction records, then delete the rest on a set schedule.

Your Access Rights

You can ask us for a copy of the personal data we hold on you, request corrections, or ask us to delete data we no longer need — reach us via live chat or email.

Common Questions About Our Privacy Policy

These are the questions we hear most often about how your data is handled at ongmari. If something is not covered here, our live chat team can help clarify.

We collect your name, email, contact number and the payment method you register — such as Touch 'n Go eWallet or Boost. Device and session data is also collected automatically to keep your account secure.

We do not sell your data. We share it only with payment processors — like GrabPay or FPX — and only the minimum needed to complete your transaction. No marketing third parties receive your data.

Start a live chat or send an email from your registered address. We verify it is you, then provide a summary of the personal data on your account within a reasonable timeframe.

Yes. Submit a deletion request via live chat or email. We will remove data we are not required to keep. Some transaction records must be retained for compliance purposes before full deletion is possible.

Cookies handle your login session and platform preferences. Non-essential cookies can be limited through the cookie settings panel inside your account. Disabling session cookies will affect how you log in.

Active account data is kept while your account is open. After closure, we retain transaction records only as long as applicable rules require, then delete the remaining personal data on a scheduled basis.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoThree Card PokerInfoTerms & Conditions

Related pages

ongmari Malaysia ongmari Login ongmari Casino ongmari Glossary ongmari Deposits & Withdrawals